Utility infrastructure specialist Matrix Group has launched a new Streetworks Department to provide customers and Local Authorities with a dedicated service for all Highways work.

Operating as a centralised function, the Department will manage the Streetworks permission processes required for the utility infrastructure and connection works which it undertakes for its clients, providing a single point of contact for all parties for the duration of any project.

Based at its Warrington office, the Streetworks Team is being headed up by Laura Park with Opoku Ware recently recruited who brings with him a wealth of knowledge of this sector. They will work in conjunction with operational teams across Matrix Group nationwide, promoting early engagement with Local Authorities, assisting with programme planning and further improving communication for customers.

CEO of Matrix Group, Rob Sparkes said: “Highways work is part of our daily business and we always commit to managing any risks and challenges associated with what we do. The impact of our work on road users must be one of the most carefully managed aspects of our operations and now with our new Streetworks Team in place, we’ll be able to deliver that in the most effective and efficient way.

“The introduction of our Streetworks Department also forms part of the commitment we make in our Customer Promise – continually looking for ways to improve the product and service we provide. Early engagement with project stakeholders and proactive customer communication have always been a priority for us, the difference now is we’re improving on that service by centralising it, with a dedicated team and single point of contact.”